Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our removal and transport services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our transport and removal services, including your name, contact details, collection and delivery addresses, inventory details, and special handling requirements. For commercial clients, we may collect business information and billing details.
We also collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality transport services and includes:
- Processing removal bookings and scheduling transport
- Managing inventory lists and special handling instructions
- Coordinating driver assignments and route planning
- Handling insurance claims and incident documentation
- Managing customer service inquiries and service feedback
We handle your information responsibly, using it solely for your transport service requirements.
3. Address and Location Data
We maintain records of collection and delivery addresses, access instructions, and property details necessary for efficient service delivery. This includes parking arrangements, building access codes, and specific location requirements.
Location information is accessed only by authorised drivers and operations staff directly involved in your service. We treat all address data with strict confidentiality.
4. Inventory and Goods Documentation
We create and maintain inventory lists of items being transported, including descriptions, values for insurance purposes, and special handling requirements. This documentation helps ensure proper care and accountability during transit.
Inventory data is used solely for service delivery and insurance purposes, and is shared only with involved crew members and insurance providers when required.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and service data. All customer records are stored on encrypted systems with role-based access controls. Physical documents containing address information are securely stored and shredded after the retention period.
Our staff follow strict data handling procedures, ensuring your privacy is maintained throughout the service process.
6. Legal Basis for Processing
By using our transport services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including route planning, crew coordination, and insurance administration.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as insurance providers for claims processing, payment processors for billing, and subcontractors when additional resources are required.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Transport records and insurance documentation are typically archived for 7 years to allow for claims processing and legal compliance, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. Property Access and Security
Our crew members follow strict professional protocols when accessing your property. All team members carry identification and undergo regular background checks for your security and peace of mind.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025